Bay Area Security Services Inc.

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Bay Area Security Services, Inc. - Excellent Customer Service

Frequently-Asked Questions
About Our Alarm Systems

Q: What is the difference between hardwired and wireless systems?
A: A hardwired system requires wires at each protected point to be run back to the main control panel. Most control panels start out with eight zones, but these systems protect anywhere up to 32 separate zones and you can have several doors or windows connected to each one. These systems are labor-intensive and are usually best installed on a pre-wire basis with new construction projects.

A wireless system uses transmitters to send signals to the main control panel. Each transmitter is a security point and the systems we carry can have 32 different zones. If you encounter a problem with a point, you can just bypass that area to maintain the operation of your security system.

Q: What are the main components of a home security system?
A: A main control panel with back-up battery, siren, door and window contacts, interior protection devices, such as motion detectors, and audio glass break detectors.

Q: I have animals in the house. Will they affect the use of my system?
A: Possibly, but we also have motion detectors that are pet-resistant. These systems won't detect animals that weigh up to 80 pounds. We typically install these on a trial basis, so they can be replaced with an audio glass break detector if they do not perform as desired.

Q: Are wireless systems as reliable as hardwired systems?
A: Yes, the technology that we use is extremely sophisticated. Our systems are supervised 24 hours a day and 7 days a week. If you have a low battery or a zone fails to stay in contact with the main control panel, our monitoring station will be notified immediately.

Q: Will my system be connected directly to the police or sheriff's department?
A: No, the local authorities in the Tampa, Florida, area don't have the necessary equipment to receive the signals that your system sends. Machines that will send a recorded message are not legal to use and may result in fines to the homeowner. All signals must be sent to a monitoring station and verified for accuracy before further action will be taken.

Q: Am I responsible for false alarm fees?
A: BASS strives to design a system that will not have any false alarms. The homeowner is responsible for these fees, but we're responsible for ensuring that your security equipment works as intended and doesn't send out false alarms. We work with the central monitoring station to make sure that false alarms will not occur.

Q: What happens in the event of a power failure?
A: Your system has a back-up battery that will allow it to operate for several hours. In the event of a natural disaster that causes power loss for several days, your system will shut down until power has been returned to your home. The system will then run a full-system check and return to the state it was in when it was forced to shut down.

Q: May I use my security system at night?
A: Yes, you'll arm your system by pressing the "Stay" button on the keypad. This will automatically bypass interior protection devices, such as motion detectors and you'll have perimeter protection on all doors and windows.

Q: In an emergency can I summon help?
A: Yes, all of our systems have an emergency alarm button on the control panel. Simply press the proper button for police, fire department, or medical and our monitoring station will dispatch police immediately or verify for fire and medical signals.

Q: Will my homeowners insurance company give me a discount?
A: It depends on the company. Discounts will range from as low as 5% to as high as 20%., but it has been our experience in the Bay Area that some customers must have a monitored security system in their home just to keep their homeowners insurance. If your system is not monitored, you probably won't receive a discount. We'll gladly issue you a certificate of alarm installation and will verify your monitored status upon request.

Q: What about repairs or warranties?
A: Non-monitored systems receive a 90-day labor and a one-year parts warranty that starts from the installation date. Monitored systems receive a one-year parts and labor warranty. Systems with a monitoring agreement will receive a limited lifetime warranty for defects in parts, labor, or workmanship. This includes lightning hits, but does not cover any intentional damage or cut wires. A trip fee will apply after one year.

Q: I purchased a home with a security system that's already installed. Can I still use this system?
A: Yes, if this system is hardwired, we can use the existing structure and install a new system that has both hardwired and wireless features. The main control panel may not be used for several reasons. Most of the time, you would be better served with a new, modern control panel.

Q: I do not have a traditional phone system. Can I still be monitored?
A: Yes, all of our alarm systems can be connected to a GS3060 GSM Alarm Communicator. This will provide reliable communication to the central monitoring station.

Q: I live in an apartment or rented house. Will you install a security system and what happens when I move?
A: Yes, we'll install a DSC 9047 Wireless System. We'll remove the system when your lease is up and re-install it at your new location for you. This plan will help you improve your security without substantial financial costs. We're one of the few companies in the Tampa, Florida, area that will install in rented properties.

Q: I am starting a new business and I am concerned about entering a long-term contract for monitoring. Can you help?
A: Yes, we'll install a system that will meet all of your insurance needs and connect the monitoring agreement to your lease. If you happen to close your doors, we just ask that you return the equipment to us. Make an appointment with us for additional details.

Q: How do your prices compare with ADT and other larger firms?
A: Our monitoring services will typically run 15% to 20% lower than their standard rates. BASS has not raised its basic monitoring rates since 1989. Our standard equipment cost runs 20% less than other big companies and we even offer a 40% discount for cash sales. The plans that we offer start at zero, but just remember that you get what you pay for in this industry. Contact us today to learn more about our security systems.